So, today was the last day of the month. My last day to bring in some sales and make my quotas for June. Of course, it would have been nice if I hadn't had so many shit calls last week to cause me to be stressing out at the last minute...
I showed up to work this morning full of caffeine and good cheer and I was pumped! Ready to provide outstanding customer service with a smooth transition into sales!
And then I spent all day fielding calls from complete assholes who wants to argue with me about transaction fees as if I am personally responsible for setting the amount, or yell at me because they prefer the automated system, or flat out hang up on me while I'm trying to explain the benefits and features available on their brand-new account. I actually had a lady yell at me that she could not believe I wouldn't lower her APR...with an outstanding delinquency on the account. Fucking douche-nuggets and twat-waffles.
I can't even properly vent because I can't take the risk of revealing my place of employment; despite the fact that I left work in tears today, I really do like my job and would like to keep it. Unfortunately, with my low sales, I fully expect to receive a written warning for performance any day now. I got my verbal back at the end of April/beginning of May.
I'm just feeling so completely discouraged, like no matter how hard I try, maybe I am just not cut out for this sales bullshit. I don't even know.
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