Sunday, September 15, 2013

Lost or Stolen? Who Cares!

If we change a customer's credit card number because someone stole their card and racked up a bunch of fraudulent charges...and that customer calls back to ask how much longer it's going to be until they should get that new card in the don't activate that fucking card! But hey, at least you didn't fuck up as badly as the next rep this customer spoke with...

If the customer calls back a week later to say, "Hey, I still haven't received that card in the mail. What gives?" and you simply mail out an additional copy of the same are a dumbass and you suck!

WTF! Seriously?! The icing on the cake is the fact that the rep actually typed in the comment, "never received card," as the reason for mailing a new one. With the same exact account number. For a customer who has already experienced fraud on their account!

Do you know how easy it is to report a card as lost or stolen, have the number changed and simultaneously mail out a new one? It takes, literally, two seconds. That's it! You click two buttons in total. It does not require any comments to be entered. Zero keystrokes. Two seconds!

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